Collection of Personally Identifiable Information
We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number, cvv2 number and expiration date. To protect your personal information, users registering at the Site must also enter a user name/email address and password. If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with any such information.
Use of Personally Identifiable Information
Opt-In For Email
If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by Zentraditions.com to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, suggestions or promotions (“Opt-In Emails”). If you prefer not to receive such Opt-In Emails, please do not opt-in to receive these emails. If you do opt-in and later decide that you would no longer like to receive these emails, see Choice to Opt-Out below. You may receive the benefit of hearing from Zentraditions.com. via mail or phone even if you have not opted-in to receive emails to follow up with you about your order or to gauge your satisfaction with our products or services.
Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Zentraditions.com. offers its customers.
We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.
Disclosure of Personally Identifiable Information
Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We may share personal information collected through this Site with companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as credit card processing services, data storage services, and web hosting services) or that help us market our products and services (such as third-party e-mail marketing companies). These third parties are required by contract to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. Zentraditions.com is not responsible for and disclaims all liability for any use of the information you choose to provide to such third parties.
Cookies and IP Addresses
A cookie is a piece of data that enables us to track and target your preferences. We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user and personalize your experience and your use of our Site. The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. We may use flash cookies to personalize your experience. You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. We may also use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
We are continuously working to make your experience on our Site better. To this end, we may retain a company to assist us in better understanding your use of our Site which may place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate our Site. Such companies are required to maintain all information collected on our behalf in confidence.
Pixel Tags and Tracking Technology
When you visit this Site or view one of our emails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
Children under 13
If you are under 13 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase, sign-up for emails, or post comments on Zen Traditions Blog., chat rooms, forums, bulletin board, news groups or other community tools available to registered users and/or visitors. If you are under 13 and would like to make a purchase, please ask a parents or guardian to place the order for you. This Site is not designed for children and we do not knowingly collect personally identifiable information from any children under 13.
We are not responsible or liable for any loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on this Site, nor be responsible or liable for any computer viruses, system failure or malfunction which may occur in connection with your use of the Site including during hyperlink to or from third party websites.
Our Site may make product reviews, have chat rooms, blog, forums, bulletin boards, news groups and other community tools available to registered users and/or visitors. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for Zentraditions.com to use. Please do not disclose any personally identifiable information in these publicly accessible areas of our Site. We are not responsible for the personally identifiable information or other information you choose to submit in these forums. Please be considerate and respectful of others while using any chat rooms, forums or message boards to share your opinion.
Providing a secure Site is essential for your peace of mind and trust in Zentraditions.com. We implement various security measures in accordance with industry standards and we are committed to protecting the security of your personal information both online and offline.
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our Site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
Should any unauthorized charges appear on your credit card as a result of shopping with Zentraditions.com, you must notify your credit card provider in accordance with its reporting rules and procedures. Zentraditions.com and the Providers are not responsible for any fraudulent use of your credit card.
We take special steps to safeguard your personal information and since your password is protected, only you can access your account information. We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Accuracy of Information
We attempt to ensure that information on this Site is complete, accurate and current. Despite our efforts, the information on this Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy of any information on this Site. For example, products included on this Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
Updating Your Information
You have the ability to review, change and/or correct the personally identifiable information you provide us by emailing us firstname.lastname@example.org. If you are a registered user, you can also review, change or correct your personal information at any time. You may request that we deactivate your account by emailing us email@example.com.
Choice to Opt-Out
You may Opt-Out of receiving future Opt-In Emails from Zentraditions.com. when you register at the Site or otherwise provide your contact information to Zentraditions.com. You may change your preferences at any time by revising your profile by clicking the “unsubscribe” link at the bottom of any Opt-In email you receive from us and following the instructions provided therein, or by emailing us at firstname.lastname@example.org
We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. Our desire is for you to have an enjoyable shopping experience. If you have any questions, comments or concerns about the Site’s privacy practices, please contact us by emailing us at email@example.com.